#5 Lessons from Prison: 9 Ways to Build Rapport. In my early 20s, I volunteered as a counselor in the maximum-security section of a state prison. Because I was limited to speaking through a small window, I had to learn to build rapport with inmates very quickly. Since that time, these lessons have helped me continue to build influential relationships and serve people through my leadership.
Building rapport is making an emotional connection with someone. It's essential in communication and leadership, because people won't take what you say to heart unless they feel an emotional connection.
Related resources about making an emotional connection:
Blog post: http://www.engagingleader.com/6-reasons-empathy-will-make-you-a-powerful-leader
Podcast episode: http://www.engagingleader.com/004-powerful-empathy-podcast/
Tags: #5 Lessons from Prison: 9 Ways to Build Rapport, rapport, making friends, make a friend, engagement, employee engagement, leadership communication, communication planning, communication strategy, human resources, HR communication, internal communication, executive coaching, stakeholder